Returns & Exchanges

TOTEME offers a 14-day return policy for all online orders, provided the items remain in their original condition with all tags and packaging intact. We strive to provide a seamless process for returning your curated wardrobe essentials.

Return Process

• 1.
  Initiate Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Package

  Place the items in their original designer packaging and secure them inside the shipping box, ensuring the pre-paid return label is clearly visible.

• 3.
  Ship Items

  Drop off your package at an authorized collection point or schedule a complimentary courier pickup through the link provided in your return confirmation email.

• 4.
  Receive Refund

  Once our atelier receives and inspects the return, your refund will be processed to the original payment method within 5-10 business days.